Question 1

What is your warranty policy for international buyers?

Accepted Answer

We provide a 12-month standard warranty on the entire unit. For bulk orders, we often include 1% free-of-charge vulnerable spare parts (such as gaskets, controllers, or glass hinges) inside the container for immediate maintenance.

Question 2

If a machine breaks down, how do you provide technical support?

Accepted Answer

We provide 24/7 online technical support via WhatsApp/Zoom video calls. Our engineers will diagnose the issue and guide your local technician through the repair. If a part is defective under warranty, we will express-ship the replacement to you.

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