Refund Policy
1. Order Cancellation
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Standard Products: Cancellations are accepted within 48 hours of deposit payment. After this period, production costs may be deducted from any refund.
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Customized Projects: For bespoke units (custom sizes, voltages, or branding), orders are non-cancellable once production has commenced.
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2. Returns (Non-Quality Issues) Due to the high cost of international logistics, custom duties, and the specialized nature of commercial kitchen equipment, we generally do not accept returns for non-quality-related reasons (e.g., "customer changed mind" or "ordered wrong size"). We strongly advise double-checking all technical specifications and dimensions with our engineering team before final approval.
3. Damaged or Defective Items We take pride in our quality control. However, if your equipment arrives with major functional defects:
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Reporting: Issues must be reported to our service team within 7 days of delivery.
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Evidence: Clear photos and videos of the defect and the serial number plate are required for verification.
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Resolution: At our discretion, we will provide:
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Free replacement parts with express air shipping.
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A discount/credit for future orders.
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A partial refund if the unit can be repaired locally.
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4. Refund Processing Approved refunds will be processed via the original payment method (T/T or Credit Card) within 10-15 business days. Please note that bank transaction fees and original shipping costs are non-refundable.
5. Contact for Support If you encounter any issues with your equipment, please reach out to our support department at: [ gupertextile@gmail.com ].